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Customers care

Shipping

Shipping costs: Shipping is free to all countries above the order value of 100USD. For orders under this value, you will be charged a shipping fee of 8USD.
Delivery times: Delivery times vary by country. Orders shipped to a Ukraine address should arrive within two days of despatch. Most European addresses arrive within ten days of despatch, but can take up to 15 days. Canada, USA, UK and Australia shipping usually takes two weeks to arrive.
Delivery zones: We ship to addresses Worldwide.
Order tracking: When we ship your order, you will receive track and trace information direct from our freight forwarder Sendcloud. Information available in the tracking process once it reaches your country will vary depending on the (local) carrier.

Return

We hope you’ll be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement on all goods (except lingerie) returned to us within 14 days of your receipt of goods, provided they are in their original, unopened, unused and undamaged condition.
To refund your purchase, please contact us with your order number at email Moonrock.wr@gmail.com. On receipt of the returned goods we will refund the purchase price. We will not refund the return costs unless the goods are faulty or have been incorrectly supplied.

Payment

We accept the following payment methods on this website: Mastercard, Visa, Payoneer, Apple Pay, Google Pay.